For many organizations, November marks the start of the fiscal year and improving customer experience is top of mind. Whether in financial services, healthcare or telecommunications, customer service representatives play a prominent role in the customer experience.
When you reflect on why you would need to offer your healthcare communications in braille, large print, audio or another type of alternate format (aside from it being the law), you might think of only your patients or plan members who have identified as blind or have requested an alternate format—you might think small group.
This month has been all about the fast-approaching deadlines for accessibility compliance in the United States. Here’s what to know.
You've heard the term: Section 1557's Final Rule--but what's it all about?
Section 1557, the nondiscrimination provision of the Affordable Care Act, has been in effect since 2010. The Department of Health & Human Services issued Section 1557’s Final Rule in May 2016. It went into effect July of the same year.
The Government of Canada is currently holding consultations on its planned accessibility legislation through online questionnaires, a one-day national forum for youth with disabilities on Nov. 1, 2016, in Ottawa, and via in-person sessions across major cities in Canada. In-person sessions start September 2016 and run until February 2017. View the schedule and how to participate.