If you’re on social media, surely you know that today, Tuesday, Nov. 29, 2016, is #GivingTuesday. This movement, which takes place in Canada every year following Cyber Monday, encourages individuals, charities and businesses to donate their money or volunteer their time to their favourite causes or simply spread the word on the importance of giving.
The holiday season is upon us. As 2016 comes to a close, we want to thank our customers, partners and friends for a wonderful year and for recognizing the importance of alternate formats.
For over a decade, T-Base has done something special to help Santa and his elves bring the magic of the holidays to children who are blind or print restricted. Watch the video to learn all about this initiative--and happy holidays!
An important deadline in telecommunications is approaching. By Dec. 20, 2016, multichannel video programming distributors (MVPDs) must be in compliance with new rules under the 21st Century Communications and Video Accessibility Act (CVAA). The Federal Communications Commission (FCC) announced these rules--collectively referred to as the Second CVAA Order--in late 2015, further implementing accessibility objectives established in the 21st CVAA (passed by Congress in 2010).
Every year, your postal service receives heaps of letters to Santa from children across North America. And every year, these children rush to their mailboxes, checking for and anxiously awaiting a response from Kris Kringle himself.
For many organizations, November marks the start of the fiscal year and improving customer experience is top of mind. Whether in financial services, healthcare or telecommunications, customer service representatives play a prominent role in the customer experience.