T-Base Communications Blog

T-Base Stories
Lucy Morrissey - Nov 17, 2016

Every year, your postal service receives heaps of letters to Santa from children across North America. And every year, these children rush to their mailboxes, checking for and anxiously awaiting a response from Kris Kringle himself.

Lucy Morrissey - Oct 14, 2016

For many organizations, November marks the start of the fiscal year and improving customer experience is top of mind. Whether in financial services, healthcare or telecommunications, customer service representatives play a prominent role in the customer experience.

Lucy Morrissey - Oct 06, 2016

When you reflect on why you would need to offer your healthcare communications in braille, large print, audio or another type of alternate format (aside from it being the law), you might think of only your patients or plan members who have identified as blind or have requested an alternate format—you might think small group

Lucy Morrissey - Sep 23, 2016

This month has been all about the fast-approaching deadlines for accessibility compliance in the United States. Here’s what to know. 

Deanna White - Sep 16, 2016

You've heard the term: Section 1557's Final Rule--but what's it all about?

Section 1557, the nondiscrimination provision of the Affordable Care Act, has been in effect since 2010. The Department of Health & Human Services issued Section 1557’s Final Rule in May 2016. It went into effect July of the same year.