An important deadline in telecommunications is approaching. By Dec. 20, 2016, multichannel video programming distributors (MVPDs) must be in compliance with new rules under the 21st Century Communications and Video Accessibility Act (CVAA). The Federal Communications Commission (FCC) announced these rules--collectively referred to as the Second CVAA Order--in late 2015, further implementing accessibility objectives established in the 21st CVAA (passed by Congress in 2010).
Every year, your postal service receives heaps of letters to Santa from children across North America. And every year, these children rush to their mailboxes, checking for and anxiously awaiting a response from Kris Kringle himself.
For many organizations, November marks the start of the fiscal year and improving customer experience is top of mind. Whether in financial services, healthcare or telecommunications, customer service representatives play a prominent role in the customer experience.
When you reflect on why you would need to offer your healthcare communications in braille, large print, audio or another type of alternate format (aside from it being the law), you might think of only your patients or plan members who have identified as blind or have requested an alternate format—you might think small group.
This month has been all about the fast-approaching deadlines for accessibility compliance in the United States. Here’s what to know.