In April, organizations and individuals spread awareness and strengthened resources to make this world a more accessible place. Here we’ve compiled our favourite accessibility-related stories from the month.
Ensuring your customer service representatives (CSRs) are up to speed on accessibility will help enhance the customer experience. CSRs must first understand why providing accessible customer service is important (to the customer and for business) and applicable accessibility legislation to fully grasp and appreciate the alternate formats your company offers and best serve customers who are blind, have low vision or are print restricted.
This week’s accessibility stories illustrate the continual innovation and push necessary for technologies and legislation surrounding accessibility. With recent publication of vision loss predicted to double and a demand for a more accessible Canada, the need for accessibility throughout technologies, legislation, and communications is anticipated to also be prevalent with regard to business strategies and agendas of companies and government organizations.
This edition of the T-Base Stories Weekly Roundup features stories we anticipate will increase awareness of the need for accessible communications across industries in North America and the reasons communicating accessibly is positive for all parties involved.
When consumers join forces to share their voice, powerful things can happen. The use of crowdsourcing has helped businesses and organizations gain momentum and leverage many accomplishments towards a more accessible North American marketplace.