Blair MacPherson's blog

I work for local government—what do I need to know about accessibility?

Municipalities have shown great interest in implementing accessibility for citizens, particularly in light of the ADA legislation. If you work for the local government, staying in the loop when it comes to accessibility is a great idea. Blair MacPherson, our Senior Account Manager, summarizes what you should know.

Blair MacPherson - Jul 28, 2015

Are wealth management statements in alternate formats enough for customers?

We recently received a phone call from a wealth management company asking if wealth management statements in alternate formats are sufficient for providing accessible financial documents. Our Senior Account Manager, Blair MacPherson expands on this topic:
 
Wealth Management Statements (issued monthly and quarterly) should be provided to customers in alternate formats along with any other information sent to  fully sighted customers that they can expect to receive on a regular basis.
 
Blair MacPherson - Jun 04, 2015

Are Canadian financial institutions required to produce both a standard statement and an alternate format statement for customers?

In general, we advise our customers that in order to remain compliant, they must consider the marriage of accessibility and human rights legislation with specific banking regulations that apply across their entire customer base. For example our Canadian based financial customers must 
Blair MacPherson - May 21, 2015

We are in the financial services industry and would like clear interpretation of the requirements of accessibility legislation. Can you help?

We are often asked by our banking, credit card, and wealth management customers to provide them with specific guidance in interpreting accessibility legislation as it relates to their business. In general, we advise our customers that in order to remain compliant, they must consider the marriage of accessibility and human rights legislation with specific banking regulations that apply across their entire customer base.

Blair MacPherson - Mar 20, 2015

Is there an accessible chip and pin solution in the marketplace and what does it look like?

EMV chip and PIN cards, using PIN number authentication, provides greater convenience to consumers and added protection compared to magstripe (magnetic stripe) cards that are reliant on cardholder signatures for authentication. It is essential that blind and low vision users are provided the same opportunity as their sighted peers to activate and use their cards online and for use at ATM’s and at POS machines without having to rely upon third party assistance.

Blair MacPherson - Mar 03, 2015
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