Our job is to help you better serve your blind, deaf-blind, partially sighted and print disabled customers, while ensuring that you remain fully compliant with all applicable legislation and standards, thereby managing your corporate risk and cost. The following table summarizes the accessibility legislation most applicable to financial institutions. Of course, there are many other laws and regulations that govern your industry, while not directly related to disability or accessibility, which require timely and secure access to information essential - such as the Truth in Lending Act (12 CFR Part 226)in the United States, or regulations enshrined in the Bank Act in Canada. For a complete listing of other accessibility legislations and policies that may affect the financial industry, as well as direct links to specific regulations for both Canada and the United States, please visit our legislation resources page.
Accessibility Legislation, Standards, Policies, and Guidelines