With the increase in consumer demand for accessible communications, and the prevailing legislation that mandates its availability, T-Base assists the healthcare industry in meeting diverse information needs while ensuring successful compliance resolution.

T-Base works closely with North America’s leading healthcare insurance companies and healthcare providers to ensure that blind, deafblind and partially sighted healthcare plan members and patients have access to important information in a format they can understand.

Secure EOB Processing

As the first alternate format service provider to become PCI compliant (PCI is a stringent standard governing secure treatment of personal information in the payments industry), T-Base processes and produces explanation of benefit statements in the format of the recipients’ choice.

Taking advantage of our secure statement processing solution, our healthcare customers, and in turn the end user, are further guarded from data compromise issues that exist in today's vulnerable global marketplace.

Healthcare Documents

Beyond EOB statements, T-Base provides accessible document services to communicate with both single and multiple customers.  Through both our transcription and content design services, standard documents such as product/service information and personalized correspondence materials are tailored to meet unique information needs.

Healthcare Services

North America's leading healthcare providers entrust T-Base with the secure processing, quality production and timely delivery of their customers' alternate format healthcare records. Building on our longstanding reputation as premiere supplier to Fortune 100 Financial Services companies, we offer a range of communications solutions including:

• Braille
• Large Print
• Audio
• Accessible PDF
• Online

Types of Formats

Braille
A format preferred by blind and partially sighted members using a system of "braille cells" consisting of six dots grouped in two vertical columns of three dots each.

Large Print
A format favored by users worldwide that meets the healthcare information needs of partially sighted and aging plan members.

Audio
For those blind and partially sighted members who prefer health documents in auditory format or for those members who may have low literacy skills.  

AccessOne Accessible PDF
Combining full descriptive narrative for users of audio based assistive technology with T-Base’s industry leading large print format into one single document type for online and individual access by both blind and partially sighted plan members alike.

Web Accessibility
T-Base works with healthcare insurance companies and healthcare providers to audit websites for accessibility to ensure all plan members have access to information on-line services including accessible PDF's.T-Base also offers products using best practices for industry authoring standards in adherence with internet and legislative compliance.

Types of Communications

Private and Secure One to One

• Explanation of Benefits with details on activities, procedures, tests, and treatments
• Explanation of member's, rights, informed consent or permission for treatment
• Letters such as notice of action, grievance acknowledgements and resolution
• Admissions, discharge and/or orientation; determination and explanation of patient's diagnosis or prognosis
• Explanation of follow-up care, treatment, therapies, test results or other recovery care direction
• Explanation of prescribed medications (dosage, instructions for how and when the medication is to be taken, side effects, food and drug interactions)

One to Many

• Provision of health educational services marketing materials and presentations
• Descriptions of the types of programs and/or services that are provided in the original form of brochures, pamphlets and application materials including a list of doctors and prescription drugs covered under the plan. 
• Member newsletters and preventative health reminders

Request a quote for accessible EOB statements and other heatlhcare communications.