White Papers
This section of our website is updated on a regular basis. To view the most recently issued white paper, please bookmark this page and be sure to visit often. Order one of the following white papers today to ensure you don't miss the opportunity to learn about important and emerging issues regarding accessible product delivery.
The Importance of Integrating Accessibility into Statement Design
Today’s blind and partially sighted consumer base is on the rise. Not only is it increasing in size, but also in prosperity, directly influencing how leading financial and service industry organizations communicate to this influential group of consumers. Providing accessible and user friendly statements is becoming commonplace for the financial services industry.
In this white paper delivered from our partner, DALBAR, you will have insight into the value of providing alternate format statements along with some compelling legislated reasons and statistics on the rewarding impact of reaching a wider audience in response to client needs.
In this DALBAR whitepaper, you will learn about...
- Current legal obligations in Canada
- Important standards pertaining to accessible statements
- Compelling statistics that you’ll need to know
Yes, please send me the DALBAR whitepaper.
Reducing your Risk
How to Keep Your Company and Customers Protected
North America's leading industries are currently providing customer statements and constituent documents in alternate formats, moving them towards service delivery that is inclusive, accessible and usable. While there are several compelling reasons for organizations to ensure that blind and partially sighted consumers receive this private information accessibly, the most consequential consideration is fraud prevention and protection. The provision of alternate format statements and documents for blind and partially sighted consumers is essential to reducing incidents of fraud success, avoiding a potentially large cost to both your customers and your business.
In this white paper, you will have access to four compelling case studies including how one company reduced fraud by 72% for blind and partially sighted customers with alternative bills, statements, and invoices.
In this white paper you will learn...
- Which part of your business is most vulnerable and suffers the greatest costs due to fraud
- How alternative format billing in braille, large print, e-Text and audio saves money and mitigates your risk
- How to achieve compliance and successful resolution
Yes, send me the free white paper about mitigating my risk to my company and customers.
Connecting Utility to Usability
Upon receiving everyday utility statements in conventional print, blind and partially sighted consumers encounter significant barriers to the independent and secure access of personal account information. Existing legislation, such as the ADA in the U.S. and the AODA in Canada, specifically addresses, and is intended to remove, barriers facing persons with disabilities, including communications for print-restricted individuals.
All household utility companies and their customers benefit from accessibility and usability.
Read the case study on the risks of issuing standard print bills to blind and partially sighted customers, and learn how accessibly formatted usage statements assist in meeting legislative compliance.
