T-Base Communications now offers Accessibility Awareness Training for Customer Service Representatives
- Ensure your CSR staff understand your ADA / AODA commitments
- Enhance customer call experience for your blind, low vision and print disabled customers
- Improved efficiency with reduced call times
For a printable overview of Accessibility Awareness Training for Customer Service Representatives, see our One Pager, Call Center Training for Customer Service Representatives.
Accessibility Awareness Training for Customer Service Representatives
T-Base offers an interactive half day training session at your place of business for CSR’s to become knowledgeable about how to serve blind, low vision and print disabled customers, reflect on your company’s commitment to accessibility & fully understand and appreciate the specific alternate format products you offer.
The T-Base training is delivered in person and in three modules that can be further customized to meet your specific organizational training needs.
Duration: 4 hours
Audience: Customer Service Representatives, Call Centre Agents and Managers, Managers of Customer Service Teams
Location: Custom tailored group training delivered at your place of business
Module 1 – Introduction to Providing Great Customer Service
Module 2 – Understanding Alternate Formats and the Importance of Choice
Module 3 – Interacting with Callers who are Blind, Low Vision or Print Disabled
In Module 3, you'll learn tips on accommodating blind, low vision and print disabled customers accessibly and grasp how to determine specific accessibility needs of callers including TTY / TTD. By reviewing examples and case studies on providing an exceptional call experience for customers, you'll know what questions to ask (and avoid) in order to provide a stellar customer service.
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