Our Corporate Standards

You have the highest standards of quality and customer service in the industry - and as your full service accessible communications partner, T-Base Communications embraces these standards as our own. Developed over decades, our robust corporate standards are designed to ensure that you, our customers and partners, receive unparalleled service and consistent delivery of statements and documents in braille, large print, audio, and online with accessible PDF and web accessibility ensuring effective communication with your valued customers, citizens and students.

Security and Privacy Protection

Our business is founded on trust and our production processes are impeccable as we operate to the same high standard as the mainstream processing and statement/billing centres of you, our Fortune 100 customers. We routinely handle your most sensitive information - that of your end customers - whether you operate in the financial, telecom or healthcare industry. Our processes and facilities are subject to regular rigorous audits from your expert groups. Having acted on valuable input from hundreds of such audits, when combined with our own expertise honed over years of operation, you are assured of a company that routinely passes security and operational inspection and meets the rigorous industry standards as the the first and only alternate format company to be certified under both the Payment Card Industry Data Security Standard (PCI-DSS) and SSAE-16 SOC2 Type 2.

Accuracy and Timeliness

As with our emphasis on security and privacy protection, our alternate format statements and documents must conform to the same standards of accuracy and turnaround time as your conventional print communications, and we are proud of our track record here. Your blind, low vision and print disabled consumers receive their alternative format statements and documents from T-Base with the same level of usability, quality, and timeliness as your fully sighted customers.

Continued Innovation

In an effort to drive greater and greater efficiency into our production processes and to ensure that we can offer the broadest range of input and output formats in the alternative format industry, keeping you in lock step with the changing accessible communication needs of your customers, we continuously invest in technology and innovation. Our industry proven business processes, in combination with extensive investment in our software and technology, have been designed to scale, ensuring the capacity and turnaround time that your organization requires. 

Business Continuity

With fully redundant, high security production facilities in both the United States and Canada, and business processes to match, we are able to meet the exacting business continuity and information protection needs of our most security conscious customers in the financial services, telecommunications and healthcare industries.

T-Base has a fully documented, audited, and tested Disaster Recovery Plan that commits to business continuity and business resumption, recognizing the importance of uninterrupted communications with your customers, citizens and students. In the unlikely occasion of a catastrophic event, T-Base has fully duplicated processing facilities, and maintains both a hot and cold standby site as well as a fully mobile recovery unit. With an emphasis on everything from physical layout and network infrastructure to applications and hardware, your customers are guaranteed to receive continuous delivery of your important statements, bills, documents and other communications to the highest standards - without interruption or data compromise.

Customer Service

We invest in customer account and project management at all levels of the organization, providing you with dedicated customer relationship managers to ensure that you have access at all times to all resources necessary to meet your accessible communications needs. Our mission is to be your trusted, reliable accessible communications department - saving you money and reducing your risk. T-Base addresses the unique needs of alternate format communication, so that you can focus your valuable time to focus on your core business and organizational priorities. As your expert partner, T-Base ensures that you can, at all times, communicate effectively with their blind and print disabled consumers, and maintain full compliance with applicable legislation.