Accessibility Compliance for Banks

Staying Compliant

We want to ensure that you remain fully compliant with all applicable legislation and standards to better serve and provide your blind, low vision and print disabled customers with accessible billing statements, while also managing your corporate risk and cost in order to meet accessibility requirements. The following table summarizes the accessibility legislation most applicable to financial institutions.

Of course, there are many other laws and regulations that govern your industry, while not directly related to disability or accessibility, which require timely and secure access to information essential - such as the Truth in Lending Act (12 CFR Part 226) in the United States, or regulations enshrined in the Bank Act in Canada. For a complete listing of other accessibility legislations and policies that may affect the financial industry regarding the delivery of accessible information, as well as direct links to specific regulations for both Canada and the United States, please visit our legislation resources page.

Accessibility Legislation, Standards, Policies, and Guidelines

United States


  • Title III of the Americans with Disabilities Act (ADA)
  • Section 508
  • WCAG 2.0 (Level AA)
  • Canadian Human Rights Act and the Canadian Charter of Rights and Freedoms
  • Accessibility for Ontarians with Disabilities Act (AODA)
  • WCAG 2.0 (Level AA)