Nov. 20 – Nov. 24, 2017 >> This week on the blog we covered one big reason customers are apt to move their business elsewhere, today’s shortage of braille transcribers, the consequences of this shortage for students who are blind or low vision and how CSRs can improve the customer experience.
New to the blog? Every week on Twitter, LinkedIn and Google +, we share tips, trends and best practices pertaining to accessible communications, then we compile them on the blog, your central hub for the hottest topics in accessibility.
51 million reasons to provide accessibility
The population of people in the U.S. with vision loss, plus friends and family, is 68 million. Of this, a full 51 million are apt to move business from service providers who do not provide accessible communications, programs and services for those who are blind or low vision. Communicate in every alternate format.
“There is a significant shortage of braille transcribers…(students) go weeks or months without the textbooks their sighted peers have,” says the American Foundation for the Blind. To make matters worse, a more critical shortage is expected. We’ve thought ahead about the need for faster, more streamlined transcription.
Improve CX and efficiency, reduce call times
When call center representatives know how to best accommodate the needs of customers with disabilities, they improve the customer experience in several ways. Also, their accessibility awareness directly reflects your company’s commitment to an inclusive customer experience. Discover accessibility best practices for CSRs.
There’s no better time than now
With the fast-growing population of people who are blind or low vision plus current or pending legislation, there is no better time than now to provide accessible communications in government. Choice is important: your constituents and citizens have a wide range of needs and will request a variety of alternate formats.