Careers

Working at T-Base

If you would like to join a growing team in a customer-focused, innovative, challenging and fun learning environment, one in which you can hone valuable skills, learn more about rewarding careers at T-Base.

T-Base currently has the following positions available. We invite candidates to apply by sending a resume and cover letter to careers@tbase.com. Please add the name of the position you’re applying for in the email subject line.

Available positions

We are currently accepting applications for the following positions:

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Guided Transcription Operator

Position: Guided Transcription Operator
Status: Full Time
Location: Ottawa, ON.

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility. Join our growing team in our Ottawa, ON, office.

Guided Transcription Operator

Reporting to the Manager of Guided Transcription and working closely with a team of Transcription Specialists and the Quality Assurance team, this position is responsible for using and testing proprietary software to create documents that are usable by the blind and low vision consumer in the production of educational materials such as text books and testing materials with a large emphasis on Science Technology Engineering Math (STEM) subject matter.

Duties and Responsibilities:

  1. Learning a T-Base custom-built software which is used to create accessible documents for the blind and low vision consumer in the educational marketplace.
  2. Working within MS Word to format and proofread documents that have been initially processed and transcribed using the custom built software. This includes: receiving documents in a PDF format, running documents through the proprietary software, following the rules, guidelines and prompts to make decisions regarding the formatting of the documents.
  3. Providing feedback, both verbal and written to the software development team and subject matter experts on the effectiveness of the platform.
  4. Producing tactile graphics using graphic software to transform print illustrations, maps, images, diagrams, etc. into readable tactual format for the blind.
  5. Initially, working with the team to test the software and provide feedback on its accuracy and ease of use. Ultimately will move to become the first generation of user to apply and transcribe documents using the software application.

Qualifications:

Education & Requirements:

  • A minimum of a 2 year college diploma, or equivalent, is required
  • This is an entry level role; some previous experience working in an office or production setting would be an asset
  • Must successfully pass criminal background check, credit check
  • Experience in writing reports and document structuring is an asset
  • Ability to travel across North America is an asset

Knowledge:

  • Proficient in using Microsoft office tools (Microsoft Word, Excel) and Adobe Acrobat, PDF
  • Experience working with graphic software, such as InDesign or Corel Draw
  • Knowledge of braille and/or accessible formats would be considered an asset

Skills

  • Strong proof reading skills
  • Strong attention to detail
  • Strong ability to prioritize tasks and troubleshoot problems and issues.
  • Well organized and have logical problem solving skills
  • Good relationship and team building skills
  • Good interpersonal skills
  • Desktop publishing skills would be considered an asset

 Abilities

  • Ability to manipulate word, learn a user interface to create tactile graphics or document layout formatting
  • Ability to learn technical details and provide feedback on user experience for the tools used
  • Ability to work in a dynamic team environment
  • Ability to take initiative and work independently
  • Exceptional attention to detail and accuracy and ability to learn things quickly
  • Ability to remain calm under the pressure of tight deadlines

Language

  • Excellent oral and written communication skills in English
  • Fluency in French and/or Spanish would be an asset

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.  We thank all applicants for their interest but only those selected for an interview will be contacted.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Production Specialist

Position: Production Specialist
Status: Full Time
Location: Ogdensburg, NY

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility.  Join our growing team in our office in Ogdensburg, New York.

Production Specialist

The Production Specialist is a member of the Production Department and is responsible for the daily print production, document reproduction, packaging and shipment of alternate format documents and statements for the blind and partially sighted community.  The Production Specialist reports directly to the US Production Manager.

Duties and Responsibilities:

  1. Understanding Service Level Agreements (SLA) requirements for all customers, including required turnaround times and applicable document production standards.
  2. Ensuring that documents and statements sent to Production are reproduced in the appropriate format, reviewed for compliance with applicable Quality Standards, packaged and shipped in a timely manner, within customer SLA requirements.
  3. Operating binding and printing equipment.
  4. Operating manual and automated embossing equipment.
  5. Stuffing and packaging parcels.
  6. Receiving and shipping parcels.
  7. Reporting quality problems to the appropriate personnel for timely correction.
  8. Tracking time spent on specific transcription tasks in support of invoicing and human resources processes and through appropriate T-Base utilities, such as Big Time and JIRA.
  9. Communicating on a regular basis with members of other departments on the progress and status of specific jobs and assignments.
  10. Assisting in other areas of the US Operations to ensure the timely completion and distribution of customer statements, as directed by the US Production Manager, Senior US Operations Manager, or Senior Employees under the direction of the US Senior Operations Manager.
  11. Keeping current, with, and, diligently applying, applicable best practices for the production of documents and statements in alternative formats.
  12. As time permits, completing the Braille Certification Training and any other training as deemed appropriate to the effective performance of the job.
  13. Maintaining work area in a safe and clean fashion and following all health and safety policies and standards.

Qualifications:

Education & Security:

  • A minimum completion of high school diploma or equivalent
  • A minimum of 3 years’ experience working in an office or production setting
  • Must pass screening results for general and criminal background checks, drug testing and credit history on an ongoing basis
  • Knowledge of Braille would be an asset

Skills and Abilities:

  • Comfortable with the use of computers
  • Strong ability to prioritize tasks of self and others and troubleshoot problems and issues
  • Excellent organizing skills.
  • Strong relationship and team building skills
  • Excellent interpersonal skills
  • Ability to work in a small team environment
  • Ability to take initiative and work independently
  • Exceptional attention to detail and accuracy
  • Ability to remain calm under the pressure of tight deadlines

Language

  • Excellent oral and written communication skills in English.
  • Fluency in Spanish or French would be an asset

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.  We thank all applicants for their interest but only those selected for an interview will be contacted.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Processing Specialist

Position: Processing Specialist
Status: Full Time
Location: Ogdensburg, NY

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility.  Join our growing team in our office in Ogdensburg, New York.

Processing Specialist

Reporting to the Processing Manager, and working closely with a team of Processing Specialists this position is responsible for the daily processing and production of alternate format documents and statements for the blind and partially sighted community – primarily through the use of proprietary software for automated processing of statements in alternate formats.  The position is also responsible for the daily coding of documents using T-Base proprietary software and for supporting the work of other T-Base departments on an as-needed basis.

Duties and Responsibilities:

  1. Processing customer documents and statements using T-Base proprietary software for the automatic conversion of documents and statements into alternative formats in accordance with customer Service Level Agreements (S.L.A), Quality Standards and Work Instructions.
  2. Completing the processing of documents and statements in accordance with customer specific Work Instructions.
  3. Ensuring the efficient and accurate coding, proofing and production of alternate format documents.
  4. Completing and distributing reconciliation and other reports to customers as required.
  5. Understanding SLA requirements for all customers, including required turnaround times and download schedules.
  6. Identifying processing deficiencies and bugs through diligent application of Quality Assurance processes and standards. Reporting all such deficiencies to T-Base Development staff in a timely manner with accurate and complete descriptions in JIRA or such other ticket-tracking utility implemented by T-Base. Coordinating deployment of bug fixes and similar functionality with T-Base Development staff.
  7. Ensuring that processed documents and statements are sent to Production for timely printing and delivery and supporting the Production Department as needed.
  8. Summarizing processing volumes and tracking time spent on specific customer tasks in support of invoicing and human resources processes and through appropriate T-Base utilities, such as JIRA.
  9. Communicating on a regular basis with members of other departments, including the Development Department, on the progress and status of any maintenance associated with customer tools.
  10. Assisting in other areas of the US Operations to ensure the timely completion and distribution of customer statements, as directed by the Manager or other senior staff in the office.
  11. As time permits, completing the Braille Certification Training and any other training as deemed appropriate to the effective performance of the job.
  12. Maintaining work area in a safe and clean fashion and following all health and safety policies and standards.

Note:  This job description is not intended to be all inclusive.  Other duties may be required to meet the ongoing needs of the organization

Qualifications:

Education & Security:

  • A minimum completion of high school diploma or equivalent
  • A minimum of 3 years’ experience working in an office or production setting
  • Must pass screening results for general and criminal background checks, drug testing and credit history
  • Knowledge of Braille would be an asset

Skills and Abilities:

  • Comfortable with the use of computers and office automation products such as Microsoft Word, Excel, Notepad, WordPad, Editpad Pro and Adobe Acrobat.
  • Strong ability to prioritize tasks of self and others and troubleshoot problems and issues
  • Excellent organizing skills.
  • Strong relationship and team building skills
  • Excellent interpersonal skills
  • Ability to type 60 wpm
  • Ability to work in a team environment
  • Ability to take initiative and work independently
  • Exceptional attention to detail and accuracy
  • Ability to remain calm under the pressure of tight deadlines

Language

  • Excellent oral and written communication skills in English.
  • Fluency in Spanish or French would be an asset

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.  We thank all applicants for their interest but only those selected for an interview will be contacted.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Junior IT Support Specialist

Position: Junior IT Support Specialist
Status: Full Time
Location: Ottawa, ON

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility.  Join our growing team in our office in Ottawa, Ontario.

Junior IT Support Specialist

The Junior IT Support Specialist is responsible for resolving support requests, work in a dynamic environment which provides services over the phone, through e-mail and in person. If you are a dynamic self-starter, eager to learn and expand your knowledge, T-Base Communications Inc. offers you an excellent working environment with a dedicated team of professionals just like you. Along with an environment to grow and develop professionally, you will have unique opportunities to learn the business that may lead to a variety of career paths. Competitive compensation and benefits package, coupled with the learning opportunities make this an excellent opportunity for a dynamic professional.

Duties and Responsibilities:

  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Monitoring IT network to ensure availability to all users.
  • To assist all our users with any logged IT related incident when called upon.
  • Assists with technology planning through ongoing research.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring services as soon as possible; escalating incidents to other support teams where necessary.
  • Performs technology needs analysis.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware.
  • To resolve incidents with printers, copiers and scanners.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.

Note:  This job description is not intended to be all inclusive. Other duties may be required to meet the ongoing needs of the organization.

Qualifications:

Education & Requirements:

  • A minimum completion of Computer Networking education
  • Must be able to travel across North America
  • Must successfully pass criminal background check and credit check

Skills:

  • Strong knowledge of Windows servers and desktop products
  • Working knowledge of current communications devices and protocols, server and desktop technologies
  • Ability to support networked printers and photocopiers
  • Ability to manage multiple projects, activities and tasks simultaneously
  • Ability to prioritize tasks and troubleshoot problems and issues
  • Good organizing skills
  • Good interpersonal skills

Abilities:

  • Ability to work in a small team environment
  • Ability to take initiative and work independently
  • Exceptional attention to detail and accuracy
  • Ability to remain calm under the pressure of tight deadlines

Language

  • Excellent oral and written communication skills in English.
  • Fluency in Spanish or French would be an asset

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.  We thank all applicants for their interest but only those selected for an interview will be contacted.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.