Careers

Working at T-Base

If you would like to join a growing team in a customer-focused, innovative, challenging and fun learning environment, one in which you can hone valuable skills, learn more about rewarding careers at T-Base.

T-Base currently has the following positions available. We invite candidates to apply by sending a resume and cover letter to careers@tbase.com. Please add the name of the position you’re applying for in the email subject line.

Available positions

This page captures available positions at T-Base as well as at our recently acquired digital accessibility company, Accessible360. We are currently accepting applications for the following positions:

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Print Production Specialist (Ottawa Office)

Position: Print Production Specialist
Status: Full Time
Location: Ottawa, ON.

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility. Join our growing team in our office in Ottawa, ON.

Print Production Specialist

The Print Production Specialist is a member of the Production Department and is responsible for the daily print production, document reproduction, packaging and shipment of alternate format documents and statements for the blind and partially sighted community.

Duties & Responsibilities

The specific duties and responsibilities of the Print Production Specialist are as follows (such duties and responsibilities being subject to amendment or other changes as determined by T-Base Management on an ongoing basis):

  • Understanding Service Level Agreements (SLA) requirements for all customers, including required turnaround times and applicable document production standards.
  • Ensuring that documents and statements sent to Production are reproduced in the appropriate format, reviewed for compliance with applicable Quality Standards, packaged and shipped in a timely manner, within customer SLA requirements.
  • Operating binding and printing equipment.
  • Operating manual and automated embossing equipment.
  • Stuffing and packaging parcels.
  • Receiving and shipping parcels.
  • Reporting quality problems to the appropriate personnel for timely correction.
  • Tracking time spent on specific transcription tasks in support of invoicing and human resources processes and through appropriate T-Base utilities, such as JIRA.
  • Communicating on a regular basis with members of other departments on the progress and status of specific jobs and assignments.
  • Keeping current, with, and, diligently applying, applicable best practices for the production of documents and statements in alternative formats.
  • As time permits, completing the Braille Certification Training and any other training as deemed appropriate to the effective performance of the job.
  • Maintaining work area in a safe and clean fashion and following all health and safety policies and standards.
  • Other duties as assigned.

Education & Security

  • A minimum completion of high school diploma or equivalent
  • A minimum of 3 years’ experience working in an office or production setting
  • Experience in on-demand print production/reprographics services
  • Must pass screening results for general and criminal background checks and credit history on an ongoing basis
  • Knowledge of Braille would be an asset

Skills & Abilities

  • Experience operating and maintaining manual book binding equipment (perfect and case binding) in a production setting or aptitude for equipment maintenance
  • Comfortable with the use of computers
  • Strong ability to prioritize tasks of self and others and troubleshoot problems and issues
  • Excellent organizing skills
  • Strong relationship and team building skills
  • Excellent interpersonal skills
  • Ability to work in a small team environment
  • Ability to take initiative and work independently
  • Exceptional attention to detail and accuracy
  • Ability to remain calm under the pressure of tight deadlines

Language

  • Excellent oral and written communication skills in English
  • Fluency in Spanish or French would be an asset

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com. We thank all applicants for their interest but only those selected for an interview will be contacted.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Customer Success Manager with Accessible360 (Canada) (Remote)

Position: A360 Customer Success Manager
Status: Full Time
Location: Canada; Remote

A360 is part of the T-Base Communications group of companies. A360 provides digital accessibility audits, remediation support, and ongoing monitoring for companies large and small. Our diverse team brings a wealth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people. T-Base is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare, government and education markets. Our A360 business is growing quickly. We are currently recruiting for Customer Success Manager to work remotely.

Customer Success Manager

In this position you will help ensure clients are successful in their goal to become digitally accessible for all. As the primary point of contact for A360 clients, you will work both strategically and tactically with them to meet short-term milestones and long-term objectives. You will be at the core of our day-to-day operations collaborating with our services team and advocating for the client needs. You will leverage your account management, project management and resource planning skills.

Primary Responsibilities & Skills

As the Client relationship lead, you will embody the following:

  • Your Account Management skills:
    • Drive the retention of our valued customers throughout their accessibility journey.
    • Empathize with customers and care about solving their problems.
    • Collaborate with the internal services team to determine best solutions for client needs.
    • Have the ability to manage the challenges of balancing multiple client accounts and their challenges and objectives, while providing excellent proactive client service in a growing and changing environment.
    • Have the ability to work with many client and internal team members.
    • Drive contract renewals and identify opportunities to upsell A360 services.
    • Track renewal rates and related factors to better understand how our service can be improved for better retention.
    • Understand and communicate customer trends that could positively or negatively impact A360’s business.
  • Your Project Management/Resource Management skills:
    • Oversee translation of SOW/proposals into project plans/action items and that data is correctly entered into A360 systems for the project.
    • Understand the client processes and guide the client to a project plan incorporating the A360 milestones.
    • Understand key technical concepts, conduct remediation support calls with the client and partner with the internal services team to drive strategies for completion.
    • Collaborate closely with the Resource Manager to schedule resource needs and revise as client timing/priorities shift.
    • Monitor project estimates versus actuals to determine whether change orders or other actions are necessary.
    • Provide guidance for the internal services team on priorities.

Position Requirements

  • Bachelor’s degree (achieved or in progress) or equivalent demonstrated work experience
  • Project Management and Client Relationship Management experience
  • Experience working in a technical setting, specifically in web and/or mobile development
  • Advanced skills in Excel, Word, PowerPoint, Google Docs, Sheets, Slides and database management
  • Excellent Time Management skills – Ability to multi-task and manage multiple projects/initiatives at once
  • Strong problem-solving skills
  • Ability to work independently as well as contribute successfully within a fast-paced team environment
  • Ability to work with remote team members
  • Passion for making our digital world accessible to all people

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base Communications group of companies is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Accessibility Auditor with Accessible360 (Canada) (Remote)

Position: A360 Accessibility Auditor
Status: Full Time (Multiple Positions Available)
Location: Canada; Remote

Accessible360 provides accessibility audits, remediation support, and ongoing support and monitoring for companies large and small. Our diverse team brings a breadth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people.

Accessibility Auditor

In this position, you will be at the core of our day-to-day operations, helping identify issues with websites, mobile applications and other digital assets for our customers. You will also help with the ‘artistry’ of audits, helping our customers fix these issues in a way that is not only compliant but intuitive and usable. Once customers websites have been fixed you will help determine whether these efforts have brought these assets into compliance with website and other accessibility standards. You will confirm that the remediation was done in a way that is not only compliant but intuitive and usable. The ideal candidate for this position has a web development background with a strong knowledge of HTML and CSS.

Our teams typically consist of a pair of auditors. One auditor is doing the screen reader portion of the audit. This person is typically blind and technically proficient in order to identify issues found within a site. The other person is handling keyboard-only, color contrast and related accessibility issues. This person is also helping the screen reader auditor to identify other visual issues that may not be readily apparent.

Because we work in pairs, many of these skills can be in either auditor but do not necessarily need to be in both.

Skills & Qualifications

The following skills and qualifications are required for this position:

  • Proficient in HTML and CSS and some Javascript
  • Ability to quickly identify, replicate and report issues with fixes made on a web page and verify fixes
  • Ability to design and follow test plans, scenarios, scripts or procedures
  • Ability to document problems, using a tracking system, and report defects to auditors or remediators
  • Ability to monitor error resolution and track fixes
  • An understanding of the web development life cycle
  • Solid intuition for what constitutes a good user experience
  • Self-starter, cooperative, detail-oriented person who thrives in a startup atmosphere
  • Ability to independently learn new technologies and concepts

And we’d love it if you had one or more of these:

  • Experience testing web sites and web applications
  • Web front-end development experience
  • Web back-end development experience
  • An understanding of how a screen reader user navigates a web page
  • An understanding of how a keyboard-only user navigates a web page
  • An understanding of the difficulties faced by people with visual impairments such as color contrast, font-sizing and others

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com. We thank all applicants for their interest but only those selected for an interview will be contacted.

A360 is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  A360 values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

A360 welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Associate Auditor with Accessible360 (Canada or the U.S.) (Remote)

Position: Associate Auditor
Status: Multiple positions available
Location: Remote within Canada or the U.S.

Accessible360 is part of the T-Base Communications group of companies. A360 provides digital accessibility audits, remediation support, and ongoing monitoring for companies large and small. Our diverse team brings a wealth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people. T-Base is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare, government and education markets. Our A360 business is growing quickly. Our head office is located in Minneapolis, Minnesota and we are looking to fill multiple positions working remotely.

Associate Auditor

The Associate Auditor helps to identify issues with websites, mobile applications, and other digital assets for our customers, while also engaging in a four-week accessibility training program. While auditing, the Associate Auditor will test assigned pages or views against a checklist of common accessibility problems, and create an issue in the A360 issue tracking software for each identified failure. Previous accessibility experience is beneficial but not required.

Responsibilities

  • Audit project pages/views against a defined checklist of issues – focusing first on color contrast
  • Accurately report identified issues in our issue tracker
  • Take screenshots illustrating identified issues
  • Attend training and shadowing sessions
  • Work with team members to understand project details, conduct audit and QA, and report findings to CSMs. Collaboration is key!

Knowledge Requirements

The following are the requirements for this position:

  • Strong knowledge of HTML and CSS
  • Strong general software and web skills
  • Familiarity with the Google Chrome Inspector
  • Eagerness to learn
  • Self-starting, cooperative, detail-oriented person who thrives in a startup atmosphere

The following items are desirable, but not required:

  • An understanding of web-based accessibility issues
  • Javascript experience
  • Mobile development experience (iOS, Android, React Native, etc.)
  • Screen reader and other assistive technology experience
  • Experience with the browser accessibility APIs, particularly in Chrome

Scheduling/Availability Requirements

  • Available a minimum of 20 hours per week
  • Available for morning (9-12 CT) and/or afternoon (1-4 CT) training and audit sessions
  • Able to schedule 3 weeks in advance
  • Ideally willing to work 30-40 hours if needed
  • Note that while there is usually audit work to be done, A360 does not guarantee work hours beyond the scheduled training.

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base Group of Companies is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base Group of Companies values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base Group of Companies welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Web Application Developer with Accessible360 (Canada or the U.S.) (Remote)

Position: Web Application Developer
Status: Full Time
Location: Remote within Canada or the U.S.

A360 is part of the T-Base Communications group of companies. A360 provides digital accessibility audits, remediation support, and ongoing monitoring for companies large and small. Our diverse team brings a wealth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people. T-Base is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare, government and education markets. Our A360 business is growing quickly. We are currently recruiting for a mid to senior level Web Application Developer.

Web Application Developer

We are looking for a mid to senior-level web application developer with experience in both Ruby on Rails and Node.js to help us continue to build out our outstanding digital accessibility project management, knowledge base, help desk and automated accessibility scanning systems. These systems are used internally by A360, and by hundreds of our business customers. We use Rails 5 on Heroku, Node.js and AWS Lambda for background scanning and Vue.js for some real-time components.

Day-to-day you will work with the CTO, our incredible design agency, Rails developers and front-end developers to continue to expand our offerings. You will have a significant amount of autonomy on the features and components you’ll be working on. You will also have a large impact on the overall direction of our solution.

The specific duties and responsibilities of the role are as follows (such duties and responsibilities being subject to amendment or other changes as determined by the Chief Technology Officer on an ongoing basis):

Duties & Responsibilities

  • Develop solid, testable, gimmick-free Rails and Node code
  • Contribute to prioritizing feature sets
  • Contribute to overall vision of the solution
  • Share your development knowledge with our auditors and other technical staff
  • Write technical and customer facing documentation when needed
  • Create and update issues as they arise in Github
  • Be a creative, curious and passionate part of our culture

Requirements

The following are the requirements for this position:

  • 3+ years combined Rails and Node.js development experience
  • Ability and desire to share your knowledge with other developers and A360 staff
  • Ability to speak and write to both a technical and non-technical audience

The following items are desirable, but not required:

  • Experience with Vue.js or similar
  • Experience with AWS
  • Experience with Heroku
  • An understanding of web-based accessibility issues
  • Mobile development experience (iOS, Android, React Native, etc.)
  • Screen reader and other assistive technology experience
  • Experience with universal design

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.